Terms of Service

1. Acceptance of Terms

By registering a hospital on the Naadhi HMS platform, the authorised representative of that hospital entity accepts these Terms of Service on behalf of the hospital. These terms constitute a binding agreement between Naadhi Health Technologies and the subscribing hospital entity.

2. The Service

• Naadhi provides a Software-as-a-Service hospital management system accessible via web browser and API.
• The service includes all modules described on the Modules page at the time of subscription.
• Naadhi reserves the right to update, improve, or deprecate features with 30 days notice for material changes.
• AI capabilities (Asha) are powered by a proprietary Sovereign AI stack. Service availability is subject to infrastructure uptime.
• Uptime SLA: 99.5% monthly for Growth and Enterprise plans. 99% for Starter.

3. Data Ownership & Processing

• The hospital retains full ownership of all patient data, staff data, and clinical records entered into Naadhi.
• Naadhi processes data as a data processor under the DPDP Act 2023. The hospital is the data fiduciary.
• Naadhi will not access patient data except for: (a) technical support with explicit hospital permission, (b) legal requirement.
• Upon subscription termination, the hospital may export all data in standard formats (CSV, FHIR JSON) within 30 days.
• After 30 days, data is permanently deleted per NIST 800-88 guidelines (except where retention is legally mandated).
• Naadhi does not use hospital patient data to train AI models without explicit, separate written consent.

4. Subscription & Payment

5. Acceptable Use

• Naadhi may only be used for legitimate hospital management activities.
• You may not attempt to reverse-engineer, extract, or copy the Naadhi platform.
• You may not use Naadhi to process data for hospitals not subscribed on your account.
• TPA automation must only be used for genuine insurance claims. Fraudulent claims are strictly prohibited.
• Staff accounts are personal and non-transferable. Shared credentials are not permitted.

6. Limitation of Liability

• Naadhi is a software tool. Clinical decisions remain the sole responsibility of licensed healthcare professionals.
• Asha AI outputs (discharge summaries, drug interaction warnings, TPA suggestions) are decision support only — not medical advice.
• Naadhi's maximum liability for any claim is limited to the subscription fees paid in the preceding 3 months.
• Naadhi is not liable for indirect, consequential, or incidental damages arising from use of the platform.
• Hospitals are responsible for ensuring their ABDM, NABH, and DPDP compliance obligations are met. Naadhi provides the tools; the hospital implements them.

7. Service Level Agreement

• Starter: 99% monthly uptime, email support, 48-hour response SLA.
• Growth: 99.5% monthly uptime, WhatsApp + email support, 8-hour response SLA.
• Enterprise: 99.5% monthly uptime, dedicated account manager, 2-hour response SLA for critical issues.
• Scheduled maintenance: notified 48 hours in advance. Maximum 4 hours/month.
• SLA credits apply if uptime falls below commitment: 10% credit per percentage point below SLA threshold.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka. The DPDP Act 2023 and Information Technology Act 2000 apply to all data processing activities.

9. Changes to Terms

Naadhi may update these terms with 30 days notice via email and in-app notification for material changes. Continued use of the platform after the notice period constitutes acceptance of the updated terms.